GENERAL FAQ’S
What type of payments do you offer?
Making payments for purchases with Superstore Vending Machine is simple and secure. Choose from a diverse range of options to complete your order.
Where is your company based?
Superstore Vending Machine Trading L.L.C is a private coffee trading company and our office is based in Nad Al Hammar – Dubai – United Arab Emirates.
What If my order is delayed?
If for any reason you haven’t received your order within the stated timeframe, please do not hesitate to call/contact us on our Mobile/WhatsApp number or email ID and we will investigate and revert back right away.
Mobile/WhatsApp: +971 542-798-477 / Email: info@superstore.ae
I've received a defective unit. What should I do?
We apologies that you had a bad experience.
Please contact our Customer Service Centre on +971 542798477.
We’ll be happy to understand your concern.
I have purchased appliances from Superstore Vending Machine, who do I contact for delivery updates?
Please contact the Customer Service Centre on +971 542-798-477 and mention the delivery reference number written on the invoice.
Your payment options on the Superstore Vending website:
Visa, MasterCard, Apple Pay, AMEX, Tabby, Postpay, Tamara, JCB, Union Pay.
How soon can I get my order delivered?
We will work closely with our delivery partner to ensure all orders placed on weekdays prior to (time) will be delivered the next day. For orders placed after 5pm or on weekends, we will do our best to have your order delivered within 2 – 3 days max.
I seem to have been overcharged/charged twice for the same transaction. What should I do?
Please contact our Customer Service Centre on
+971 542798477.
SHIPPING & RETURNS
What is the return policy?
For full details on the return policy, please click here (we need to redirect to our return & refund page)
How long will it take for my order to be delivered? (Machines/Ingredients)
Our standard delivery time ranges between 2-3 business days.
Is shipping complimentary?
It depends on the selected package.
COFFEE MACHINES
What types of coffee machines do we offer?
We provide a comprehensive range of coffee solutions tailored to meet the needs of various sectors, including:
HoReCa (Hotels, Restaurants, and Cafés):
Our professional-grade machines are designed to handle high-volume demands, ensuring consistent quality and performance.
OCS (Office Coffee Service):
We offer specialized coffee machines for office environments, providing convenient and reliable solutions that cater to the coffee needs of your employees and clients.
Home Use:
For coffee enthusiasts at home, we provide a selection of high-quality machines that deliver barista-level coffee in the comfort of your kitchen.
Do coffee machines come with warranties?
Most coffee machines come with a warranty, typically ranging from 1 to 2 years, depending on the brand and model.
If your coffee machine isn’t working properly or you face any difficulty and you need assistance, whom to connect?
We sincerely apologize for any inconvenience you may have experienced. Kindly contact our Customer Service Centre at +971 542798477, we will be
pleased to assist you with your concerns.
What should I look for when buying a coffee machine?
Consider factors such as the type of coffee you like (espresso, filter), machine size, ease of use, cleaning, cost, and whether it uses ground coffee, beans, or pods.
How many people can the coffee machines serve?
Our coffee machines can cater to any group size, whether it is 10, 20, 50, 100, 200, or even 300 people.
No matter the amount, we have the right machine to meet your needs.
SERVICES OFFERED
What types of vending machines do you offer for outright sales?
We provide top-of-the-line beverage, snack, and Office Coffee System (OCS) machines from leading manufacturers.
Do your vending machines come with a warranty?
Yes, all our machines come with a warranty, along with comprehensive after-sales support.
What does the fully managed vending service include?
Our fully managed service includes machine placement, regular cleaning, stocking, and maintenance tailored to your needs.
What is the purpose of your Advisory Service?
Our Advisory Service aims to support individuals and businesses looking to enter the vending industry by providing expert guidance and comprehensive solutions.
How do I know if a turnkey project is right for my business?
Our team will assess your business goals and market opportunities to determine if a turnkey project is the best fit for your needs.
Is there a cost associated with your Advisory Service?
Pricing varies based on the scope of the project and services needed. We provide a detailed proposal after discussing your specific requirements.
How often will your staff visit to maintain and stock the machines?
Our trained staff can visit as frequently as necessary, from weekly to twice a day, depending on your requirements.
How can Automated Retail Solutions help my business?
Our solutions can help you reach new demographics, enter untapped markets, and improve convenience for your existing customers,ultimately driving sales and brand awareness.
What is the process for implementing Automated Retail Solutions?
Our process involves understanding your business goals, identifying suitable product offerings, selecting ideal locations, and setting up the automated retail systems tailored to your needs.
What does a turnkey project entail?
A turnkey project includes complete business support, from providing vending machines and products to offering technical expertise and ongoing assistance
How can I start the process of working with your Advisory Service?
Kindly contact our Customer Service Centre at +971 542-798-477 or Email us : info@superstore.ae to schedule a consultation.
we will discuss your goals and how we can assist you in launching your vending business.
Still have a question?
Please contact us for more information.